Hospitality is A feeling.
Hospitality is an emotional connection between you and your guests. True hospitality builds loyalty, so your guests want to return again and again.
Beatrice Stein has been in the business of hospitality for more than three decades, creating front-of-house teams who welcome with authenticity, while ensuring the technical elements of service appear effortless. Her team members anticipate guests’ needs and work together in elegant choreography, infusing each restaurant experience with thoughtfulness from the first greeting to the last goodbye.
That feeling is the cornerstone of a successful restaurant; it is also at the heart of Beatrice Stein Consulting.
“I have opened five critically acclaimed restaurants with the expertise, solid guidance and insightful leadership of Beatrice Stein. Beatrice is the best of the best. Methodical and relentless, the first one on deck and the last to leave. She is thorough and thoughtful in her resolve with a commitment to excellence.”
ALEXANDER SMALLS, OWNER OF THE CECIL & MINTON’S NYC
knowledge is confidence.
We partner with your management team to provide service staff with the tools & confidence they need to become ambassadors of hospitality.
Whether you’re opening a new restaurant or need training to sharpen your current team, we create individualized training programs that marry service excellence with your own unique style and brand, from fast casual to fine dining, and everywhere in between.
“[Beatrice’s] relaxed and friendly style was never intimidating, and the floor staff grew to regard her as an ally. One of the most gratifying results of the work Beatrice did was increased food sales and better feedback on food blogs.”
DEVON FREDERICKS, PARTNER, EAT & ELI’S
Our Services
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TRAINING SEMINARS
Fully customized to fit your organizational needs and branding.
training programs & MATERIALS
We create customized training materials for all positions.
CONSULTING
Sometimes all it takes is another set of eyes on the problem to course correct.
COMPLIANCE
We audit and revise HR materials to meet wage and hour requirements.
“Beatrice was an absolute pleasure to work with and gave our business the highest level of hands-on personal care in creating and maintaining HR standards and processes. As newcomers to the New York market, Beatrice's advice on compliance and her role in training the team has been invaluable in setting us up for success.”
RISHIV KHATTAR, PARTNER, INDIAN ACCENT, NYC
