Hospitality is the foundation of the restaurant industry.
Nothing is as important as making a guest feel that the service staff is on their side, and will do everything possible
to ensure they have the best experience. Service is the technical aspect of the job while hospitality is how people feel!
CUSTOMIZED TRAINING MATERIALS
How can you provide your staff with the tools they need to become ambassadors of hospitality? Beatrice Stein Consulting works with you to identify and codify your unique style of hospitality in training materials for management and front of house staff. Our custom-fit materials adapt to your style and brand, and may include a steps of service manual, a daily plan for new hires, and evaluation tools that management can use to assess progress.
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AN EDUCATION IN SERVICE THAT SELLS
We believe Knowledge = Confidence
Empower your staff by giving them the best education! We offer “Train the Trainer” sessions for front and back of house management teams, as well as workshops and in-service training for staff. Our service training seminars are fast-paced, fun, and interactive, offering team members the opportunity to practice new skills as they learn. Give your staff the confidence to guide your guests through all you have to offer, while increasing sales and guest loyalty at the same time. Our Service That Sells techniques provide your guests with a confident and educated staff that best represents your brand.
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SYSTEMS THAT WORK
A strong foundation of operational systems creates an environment of consistency that upholds your brand and reduces costs. But sometimes it takes an outsider to see which systems need to be introduced in order to streamline operations!
First we observe and analyze your current process. Then we develop new systems, materials, and training to apply revised methods. By creating structure and organization, we remove stress for you and your team.
Whether your goal is to streamline staff orientation, or improve beverage service through TIPS certification and training, we help create the systems and service structure that allow your business to thrive.
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RESTAURANT OPENINGS
From concept to philosophy, branded training materials to food and beverage seminars, let us work with you to create a tailor-made guest experience by training your staff from the start in the art of hospitality.
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